Help Center

KomKom lets you send, receive, and manage money in both fiat and crypto. It provides USD stability, free exchange to USD, and tools like invoice generation for individuals and businesses.

Download the app, sign up with your email or phone number, complete KYC, and you're ready to start—or visit komkomwallet.com.

You need a valid government-issued ID, your BVN, and biometric verification through QoreID.

KYC approval typically takes less than 24 hours after you submit all documents.

Click “Forgot Password” on the login screen and follow the steps.

You can fund via bank transfer, debit card, or cryptocurrency deposits.

Enter the user's KomKom ID or email, type the amount, and confirm. Transfers are instant.

Link your bank account and request a withdrawal. Funds usually arrive within minutes.

Yes, KomKom supports payments in both traditional currencies and crypto.

This can happen due to bank delays, network congestion, or compliance checks.

Your USD value remains stable even if the global dollar fluctuates. It protects you from local currency depreciation.

Go to the Exchange tab, select your local currency, and convert instantly to USD.

No. KomKom offers free USD conversions.

We use licensed partner market rates to ensure fairness and transparency.

Visit the R2P link page, enter details, and share the invoice link with your client.

Yes. Clients anywhere in the world can pay you in USD, fiat, or crypto.

Each invoice has real-time status. You get notified when clients view or pay.

Bank transfer, card payments, and crypto payments are supported.

Yes. Business payment APIs will be available for automation.

Funds are held securely by Yellow Card Financial—licensed and regulated by SEC & CBN. KomKom never touches your funds directly.

Yellow Card Financial (VASP) manages funds. QoreID handles regulated KYC verification.

You submit NIN, BVN, and a face selfie for individuals; TIN and CAC documents for businesses. QoreID verifies and reports to Yellow Card.

You’ll get feedback explaining the issue. You can correct and resubmit.

Popular assets like BTC, USDT, ETH and more—depending on network availability.

Yes. Multi-channel crypto payments are supported. Funds are auto-converted to USDC in your wallet.

A token is the asset (e.g., USDT). A network is the blockchain it uses (e.g., Tron, Ethereum).

Sending to KomKom users is free. External transfers are also free.

Withdrawals are free.

No. USD exchange is completely free and transparent.

No. Creating and sharing invoices is free.

Request a new verification link from the app.

This may be due to low balance, network issues, or compliance restrictions.

Make sure your credentials are correct. If not, reset your password.

Use the in-app support chat or email support@komkomwallet.com.